Refund policy
Returns
We want you to be happy with your Huggee Miss You doll. If something is not right, you have 30 days from the day your order arrives to request a return.
To be returned, an item must be unused, in the condition you received it, and in its original packaging. Recordable dolls must not have been recorded on.
Items that cannot be returned
- Any item that has been used, washed or recorded on.
This does not affect your rights if an item arrives damaged or faulty. See below.
Damaged, faulty or wrong items
If your order arrives damaged, faulty, or is not what you ordered, contact us within 30 days and we will replace it or refund it in full, including shipping both ways. Please send a photograph of the problem with your message, which lets us sort it out without a second round of emails.
How to start a return
Email orders@huggstogo.com or call (973) 696-6300 with your order number and what you would like to do. We will confirm the return and tell you where to send the item.
Please do not send anything back before you have heard from us. Returns that arrive without being arranged first can be difficult to match to an order.
Return shipping
If you are returning an item because you changed your mind, the cost of return shipping is yours. If the item was damaged, faulty or wrong, we cover it.
Refunds
Once your return reaches us and we have checked it, we will refund the original payment method within 10 business days. Your bank or card issuer may take a few days more to post it.
There is no restocking fee.
Exchanges
The fastest way to exchange an item is to return the original for a refund and place a new order. That way your replacement is not waiting on the return reaching us.
How long orders take
Orders leave our warehouse within 1 to 3 business days of payment clearing. Bulk and group orders leave within 3 to 5 business days, depending on the size of the order.
Contact
Huggs To Go
orders@huggstogo.com
(973) 696-6300